Samsung WA12A8376GV Review

Top loading washing machine. 12kg capacity. Priced at $1199.

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�Ӱ��̳Expert Rating

This is the product's overall performance score, based on key tests conducted by our industry experts in the �Ӱ��̳labs.

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Most reliable washing machine brands

Find the washing machine brands that last, as reported by the people who own and use them.

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Where's my brand?

We've reported on brands that 50 or more people responded to in our survey. Brands that got fewer responses tended to be smaller brands and not as widely owned.

Warranty Warranty

Common faults

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A low score means the brand is less likely to have that fault, according to people who responded to our survey. A high score means there were more reports of this fault for the brand.

Compare brands by commonly reported faults. Brands with a lower percent had fewer faults, so are a better choice.

Source: �Ӱ��̳survey data from 3575 washing machines purchased between 2013–2020.

Brand reliability score

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A high score means the brand is less likely to have faults over time, according to people who responded to our survey.

Brands that scored best for reliability over time.

Source: �Ӱ��̳survey data from 3575 washing machines purchased between 2013–2020. Differences of 3% or more between brands are significant.

Brand satisfaction score

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A high score means people who own that brand are very satisfied with their washing machine.

Brands that scored best for owner satisfaction.

Source: �Ӱ��̳survey data from 3575 washing machines purchased between 2013–2020.

Warranty

Stated warranty of the washing machine. You're still covered by Australian Consumer Law regardless of the manufacturer warranty.

Source: Average stated manufacturer warranty of the washing machine brand, February 2023.

The top performers

These brands scored best for reliability, satisfaction and service. This information gives you an indication of expected lifespan for various brands and can help when choosing a product.

Most reliable brands

Bosch, Simpson, LG, Samsung, Miele

Highest owner satisfaction

Bosch, Miele

What we found

In 2021, more than 7000 people told us about their washing machines.

The most popular washing machine brands from the respondents were Fisher & Paykel (20%), Bosch (18%) and LG (17%).
Front loaders (71%) were far more popular than top loaders (27%). Only a small minority (2%) had a washer/dryer combo.
The most common faults people had with their washing machines were balance and wobbling.

Reliability and satisfaction

For reliability and satisfaction we looked at an eight-year purchase period, 2013–2021.

Bosch had both the highest reliability and owner satisfaction score.
Miele scored higher out of the expensive brands (AEG, Asko) for both reliability and owner satisfaction.
Bosch and Miele owners said their washing machine is reliable and washes well quietly. Some Miele owners like the short cycle option.
Washer/dryer combos consistently get lower reliability scores than traditional top and front loaders.

Warranty and your consumer rights

The stated manufacturer's warranty is one of the things you'll likely consider when buying a washing machine.

The average stated manufacturer's warranty for all of the washing machines in this report is two years.

However, it's just as important to understand your rights under Australian Consumer Law. Your rights mean that you're entitled to a free repair, replacement or refund if your washing machine develops a major fault within the first few years.

Your rights still stand even if the manufacturer's warranty has expired and you didn't buy an extended warranty.

FAQ

How did �Ӱ��̳get these results?

In 2021 we surveyed more than 7000 people. We asked them about the performance and reliability of their washing machine over the past 12 months. We then cut the data down by selecting washing machines between 0–8 years old with a sample size of more than 50 people per brand, so we're more confident that our results match real-world experiences. Results were age standardised.

What does age standardised mean?

In our survey we asked people about their experience over the past 12 months, with a washing machine aged between 0–8 years old. To make sure the results aren't skewed by brands that may have recently come on the market, or who aren't making machines anymore, we weigh results to an average distribution across the eight years. That means brands are compared more evenly.

How can I use this information?

This information tells you whether a brand is well regarded by people surveyed about customer satisfaction and reliability. Alongside our expert test results, this data can help you choose the best washing machine for your needs.

What does sample size mean?

The number of individual responses we received about a certain brand. For statistical accuracy we only included brands that had more than 50 responses.

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